SENIOR VP, QUALITY & CLINICAL PROGRAMS
Ms. Munley has more than 20 years of experience in quality improvement, case management and utilization management. Much of that experience was broad operational management, including medical management, pharmacy benefit management, provider relations, customer service, claims and credentialing. Ms. Munley demonstrates a strong record of achieving cost containment and patient satisfaction results through the development of innovative care management programs.
Ms. Munley has been with PHP since its inception. As the Director of Operations, Ms. Munley developed PHP’s Community Case Management and Disease Management programs, the Pharmacy Benefit program, Physician Hospitalist program, and, as Director of Quality, the Planned Care Model. She is driven by the philosophy that patients will benefit by providing a more sensible healthcare delivery system for the providers.
Ms. Munley attended the University of Wisconsin at Madison where she received her BS in Nursing. She is an active registered nurse in Colorado and has instructed cardiac wellness classes. Formerly a nurse at St. Joseph’s Hospital, she has seen firsthand the way in which managed care, when driven by quality initiatives, can help improve health care delivery. Ms. Munley received her Lean Healthcare Certification from the University of Michigan College of Engineering, Center for Professional Development in 2005.
Ms. Munley lives in Boulder, CO with her husband, daughter and son. She is a volunteer at the Community Table in Boulder to help feed the homeless. Ms. Munley also volunteers her time helping students develop their writing skills. She is an avid skier and pianist.